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FAQ

Products FAQ

The blades as well as the handles of the SMEG Knives are made of stainless steel.

Technically, all SMEG knives are dishwasher safe. However, to prolong the longevity of your knives, we do not recommend putting them in the dishwasher.

We advise handwash with warm, soapy water, and a non-scratch cloth or sponge. Don’t forget to dry your knives immediately!

Why do we recommend handwash?

  • Handwash is gentler on the knives’ steel.
  • During a washing cycle in the dishwasher, the knives’ blades can rub against other objects in the dishwasher. These objects can get damaged and the knives’ edges can get blunted.
  • If the dishwasher is not switched on immediately, food remains can damage the knives’ blades.
  • If incorrect amounts of detergent and rinse aid are used in the dishwasher, rust particles can appear.

We do understand however, that sometimes it is more convenient to use the dishwasher. But please, if you do, keep the following in mind:

  • Don’t exceed a washing temperature of 55°C.
  • Try to avoid any damage to other objects by putting the knives separately.
  • The aggressive detergents used in the dishwasher can damage the surface of the knives’ steel and will have an impact on the knives’ lifespan.

Knives can become dull over time, after frequent use. Use a knife sharpener or a sharpening steel to sharpen a dull blade. In case you are using a knife sharpener, simply put the knife’s blade in the slot and gently pull it through a couple of times.

If you prefer using a sharpening steel, make sure it has a higher hardness factor than the knife.

Please note that serrated blades cannot be sharpened.

The SMEG Cutting Board is made of acacia wood. All acacia wood patterns are natural and therefore unique. The cutting board is reversible, and one side contains a “juice groove” to capture excess juices.

The SMEG Knife Block is made of acacia wood and has a powder coated carbon steel body with a silicone strip to prevent skidding and water absorption at the bottom.

No, they are not dishwasher safe.

Do not put your SMEG Cutting Board in the dishwasher, and do not soak or submerge the board in the water.  Clean it with a soft damp cloth. To ensure the longevity, occasionally rub with a food-safe mineral oil.

The SMEG Knife Block is also not dishwasher safe and is to be cleaned with a soft damp cloth.

The body is made of plastic, the blades & blending arm are made of stainless steel.

Unplug the hand blender before cleaning it. Do not immerse the motor base in water or other liquids. Clean the hand blender shaft with hot water and a mild detergent. The chopper bowl and blade unit, the nonslip base, stainless steel whisk and the TritanTM beaker with lid can be washed in a dishwasher. Masher, the chopper lid and the whisk holder must be cleaned with a damp cloth. Dry thoroughly.

Do not use cleaning products containing chlorine, ammonia or bleach on parts with metallic finishes (e.g. anodised, nickel- or chrome-plated).

The hand blender may be used to blend, chop, mix and emulsify various ingredients: blending fluids, mixing soft ingredients, pureeing cooked ingredients. Do not use the appliance for anything other than its intended use; it is not be used to process coffee beans or hard spices such as nutmegs as this could damage the blades.

Please avoid using the whisk in non-stick cookware as it may scratch non-stick coatings.

Webshop FAQ

Products from the SMEG knife collection can only be shipped to addresses in Germany.

A track & trace code will be sent to you by email once your package has left our warehouse. This tracking code will allow you to follow your package.

Two delivery attempts are included. If the carrier fails to deliver two times, the package will be returned to our warehouse.

Orders can be canceled before shipment. In case you have not yet received a confirmation of shipment by email, it is still possible to cancel. Please contact our customer service at smeg.care@cookware-co.com (mentioning in the email subject ‘Cancel order’ and your order number).

Please contact our customer service at smeg.care@cookware-co.com (mentioning in the email subject ‘Return order’ and your order number). They will assist you.

We only accept returns within 14 days after the order was placed.

The shipment costs are at the customer's expense.

Our delivery terms are 3 to 5 business days.